Daily Archives: April 12, 2007

Beware of AT&T’s business practices

If you’re an AT&T customer, check your phone bill carefully if you’re moving and transferring your phone number to the new address. Even if you’re moving a couple of blocks away from where you were.

In April of 2007 I moved a few blocks down the street from where I was. Before I moved I received a phone bill with a due date of April 16. Payment was sent in a week before it was due.

Lo and behold, a couple of weeks after I moved I received a new phone bill from AT&T. Someone in their infinite stupidity decided to change the due date from the middle of the month to the first of the month. The bill showed that my charges were past due and there was a late charge on it.

After calling the customer service number and being told that I couldn’t talk to a representative until after the past due bill was paid I finally got to speak to a customer service rep. The customer service rep. tried to tell me that when the bill is due depends on where you live, and that one of her credit card companies did that to her too. Yeah right.

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