If you’re an AT&T customer, check your phone bill carefully if you’re moving and transferring your phone number to the new address. Even if you’re moving a couple of blocks away from where you were.
In April of 2007 I moved a few blocks down the street from where I was. Before I moved I received a phone bill with a due date of April 16. Payment was sent in a week before it was due.
Lo and behold, a couple of weeks after I moved I received a new phone bill from AT&T. Someone in their infinite stupidity decided to change the due date from the middle of the month to the first of the month. The bill showed that my charges were past due and there was a late charge on it.
After calling the customer service number and being told that I couldn’t talk to a representative until after the past due bill was paid I finally got to speak to a customer service rep. The customer service rep. tried to tell me that when the bill is due depends on where you live, and that one of her credit card companies did that to her too. Yeah right.
When asked why I wasn’t notified about the sudden change of due dates, I was told that the person probably didn’t know. Obviously someone did. Whoever the genius was that changed it knew about it.
I haven’t checked yet to see if this legally qualifies as deceptive business practices, but I would think that a company as large as AT&T would have better things to do than change due dates just to collect extra money with late fees. After raising hell with the customer service rep. the late fees were waived. Maybe some of the other phone companies are taking some of their business. I don’t know.
I do know that less than a year ago when I moved and transferred the number over no due dates were changed. Last year when I moved, it was only a couple of blocks from where I was before I moved.
I’m not sure yet whether or not it’s worth it to speak with a supervisor. Knowing big business, it’s probably a complete waste of time. It is enough to make me call comcast and switch over to their phone service though.
Just a word of caution: If you’re an AT&T customer and you’re planning on moving and keeping the same phone number you’ve had for 20 years, check your phone bill carefully and see if your due date is suddenly changed. Call them and make sure the late fees are waived if you do.